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How We Protect Your Privacy

When you open an account with sultansawer slot, your personal information and account activity are protected by our privacy practices.

Data SecurityAccount ProtectionPayment PrivacyYour Control
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sultansawer slot How We Protect Your Privacy
REACH OUR TEAM

Privacy Requests & Support Channels

Team online

Email Support

Contact our privacy team at [email protected] with your account email and request details. We respond to data access, correction and removal requests within 14 business days.

Live Chat

Open the chat widget in your account lobby during support hours, 09:00–22:00 Jakarta time, seven days a week. Our team can help you understand how your data is used and start a privacy request.

Account Settings

Log into your account, go to Settings > Privacy & Data, and download your information or review what we hold. Update your preferences, including communication opt-outs, in real time.

HOW WE KEEP IT SAFE

Data Handling, Security & Your Rights

Encryption & Storage

All personal data is encrypted in transit and at rest using industry-standard protocols. Your payment details—DANA, OVO, GoPay and QRIS information—are stored separately from your account profile and never logged in plain text by our servers.

Cookies & Tracking

We use cookies to keep you logged in, remember your game preferences and detect unauthorized access attempts. Session cookies expire after inactivity; persistent cookies last up to 12 months. You can manage cookie settings in your browser or request a list from our team.

Account Security

Your login credentials are hashed before storage. We monitor account logins for unusual patterns—if we detect access from a new device or location, we send you a verification email. Enable two-factor authentication in your settings for extra protection.

Data Retention

We keep your account data active for as long as your account exists. After you close your account, we retain personal and transaction records for five years to comply with payment regulations and investigate disputes if needed.

Third-Party Sharing

We share your data only with payment processors—like DANA, OVO, GoPay and QRIS providers—to process deposits, and with our support vendor to handle your messages. We never sell or lease your information to advertisers or data brokers.

Your Rights & Changes

You can request a copy of all data we hold, ask us to correct inaccuracies, or request deletion where local law permits. Contact our support team with 'Data Request' in the subject line; we'll confirm receipt and timeline within two business days.

Privacy & Data Frequently Asked

No. Payment details are tokenized and passed directly to our processors. We store only a token reference and your transaction history, not your actual card or wallet credentials. This keeps your payment method secure even if our systems were compromised.

Open your account, go to Settings > Privacy & Data, and select 'Download My Data'. You'll receive a complete report of all information we hold—name, email, phone, location data, payment history and game activity—within five business days.

You can close your account anytime from Settings > Account > Close Account. Deletion of active data happens immediately; however, transaction records and dispute data are retained for five years for legal compliance. We'll confirm deletion of inactive records in writing.

We do not track your activity outside sultansawer slot. When you're logged out, we see only that your session ended. We collect device and location data only during active sessions to detect fraud and improve game performance in regions like Medan and Semarang.

Support chat transcripts are kept for 12 months to help us resolve disputes and improve our service. After 12 months, transcripts are deleted automatically unless needed for an active complaint or legal investigation. You can request deletion sooner by contacting support.

If our company undergoes a merger or acquisition, your personal data may transfer to the new owner. We will notify you by email at least 30 days before any transfer and describe how the new owner will handle your privacy. You may request deletion if you do not consent to the change.

Yes. Log into your account, go to Settings > Communications, and uncheck email and SMS notifications. We will still send you critical account alerts—such as login confirmations, withdrawal requests and password resets—for security. You can also email [email protected] to opt out entirely.

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